Support Training
This 4 days (half-day) course is designed for IT staff committed to monitor and support ControllerView® platform. The course is designed to educate users involved with ControllerView® support how to diagnose, triage and solve various issues related to operating ControllerView® environment.
The training will be a virtual instructor led training and each attendee will be provided with access to unique instance of AxiomSL Virtual Training environment.
For registration or enrollment details, please email: AxiomSLEducation@nasdaq.com
Course date
20 - 23 June, 2023
Course location
Virtual Classroom
Course fee
USD 2,000 (excl. Taxes)
Course level
Advanced Platform End User
Prerequisites:
Getting Started
Functional Foundations
Technical Training
Topics Include
Module 1: Goals and Tasks of Support
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Errors and Performance
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Manifestation of Errors
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Manifestation of Performance Issues
Module 2: Building Blocks and General Concepts
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Benefits of Component-based Architecture
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ControllerView® and Scalability
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System Architecture, Components and Responsibilities
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Computing Resources and JVM Processes
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Troubleshooting and Tools
Module 3: System Performance
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Establishing Performance Baseline
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Maintaining System Performance
Module 4: Monitoring System Performance
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Monitoring Tools
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ControllerView® Metrics
Module 5: Installation Automation, Recovery and Backup
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Data Loading
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Business Logic
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Execution Related Issues
Module 6: Log Files
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Exceptions
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Task Logs
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Workflow Log vs. Other Task Logs
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Server Log
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Correlating Task Log to Server Log
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Working with Log Files
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Task Log Structure
Module 7: Troubleshooting and Triage
► Issue Categories, Points of Encounter and Treatment
Module 8: Performance Issues During Workflow Execution
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Does Performance Issue Exist and Where
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Workflow Execution Statistics
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Timestamps within the Task Log
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Analysis and Treatment of a Task
Module 9: SQL Analysis and Triage
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Locating Business Logic
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Analytical Procedure for SQLs
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Four Parts of the SQL
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Working with the SQL Console
“Despite having spent quite a few years as a Calypso developer, I still got a lot out of this training. It was enlightening and helped us delve deeper into some exciting details about Calypso. I would like to emphasize the excellent didactics with practical and objective exercises. Undoubtedly, I improved my analytical perception of operations and lifecycles. The Getting Started with Calypso module definitely provides a satisfactory roadmap.”
“What an amazing week it was! The course covered an introduction to Calypso architecture, and dived into details of static data setup, workflow, and trade lifecycles, including pricing environments. I would like to express my thanks to the Learning Services team for this opportunity and teaching me a lot of important things for my work routine.”
“The training was enriching and a very well designed program. There was a new theme each day, with a series of exercise adapted to each theme. The trainers were professional and attentive. They gave ample amount of time to each participant. They provided a simple explanation, illustrated with examples in Calypso. The quiz at the end of each day, was helpful to test our skills ‘’